Is there an age requirement?
No, there is no age requirement to enter Turning Stone Resort Casino. The gaming floor, sports book and spa treatments are available to guests age 18 and older, while Exit 33 welcomes guests age 21+ after 9:00pm. Guests of all ages are welcome to dine in our restaurants, shop in our retail locations and relax in our hotel rooms.
What is the gaming age?
Guests must be 18+ to enter the gaming floor or place wagers at our sports book.
What are acceptable forms of ID?
Valid photo identification includes driver’s license, non-driver’s ID, passport or Oneida Indian Nation Member ID.
Is there a lost and found?
Yes, you can contact us here about lost and found items.
Do you have gift cards?
Yes, gift cards can be purchased online or in person - learn more about gift cards. Slot Vouchers are also available for cash purchase at the Casino Cashier. This is a perfect gift for the slot player on your holiday list!
Is smoking allowed?
Smoking is only allowed inside Casino Blu and outside in dedicated smoking areas.
Where can I buy cigarettes?
You can buy value cigarettes by the carton at The Kiosk and Smokin' II (click here for a resort map). Learn more about our shopping locations.
How do I sign up for a TS Rewards Card?
What is the legal gaming age for Turning Stone Resort Casino?
No person under the age of 18 is permitted on the gaming floor nor allowed to wager either directly or indirectly.
Are there prohibited items on the gaming floor?
Firearms or weapons of any kind are strictly prohibited on the gaming floor. Firearms and weapons are also strictly prohibited in all other areas of the resort unless permitted in writing by Turning Stone Resort Casino Security. The use of electronic devices for purposes of cheating or predicting the outcome of a bet is strictly prohibited.
Cell phones may not be used at any gaming table.
Photography and filming on the gaming floor is strictly prohibited.
Packages, including but not limited to backpacks, luggage and brief cases are strictly prohibited on the gaming floor. These items can be checked at the Bell Desk located at The Tower Front Desk or the Coat Check. Guests who are excluded from any other Oneida Indian Nation Gaming facility are not permitted in any gaming areas of Turning Stone Resort Casino.
What promotions are happening today?
You can visit casino promotions to stay up to date on the latest promotions.
How do I cash out?
Present your winning voucher at a kiosk or the Casino Cashier to redeem your winnings.
How can I learn to play table games?
You can find the rules and instructions for table games here.
Do you offer bingo?
Yes! Turning Stone Bingo is ranked #1 in New York by Casino Player Magazine. It features the highest payouts around, newest state-of-the-art bingo system technology, comfortable seating and friendly, knowledgeable staff. Learn more about Bingo.
How do I buy advanced bingo tickets?
Purchase tickets at Bingo Admissions. For more information about Bingo, call 800.771.7711 or the Bingo Hotline 800.782.1938.
How can I get a win/loss statement?
Win/Loss Statements can be downloaded at www.myturningstone.com or you can print and submit a Request for Win/Loss Statement.
Forms may be faxed to 315.361.8554 or mailed to:
Request for Win/Loss Statement
Players Services
5218 Patrick Road
Verona, NY 13478
A copy of your Driver's License is required. Please refer to the IRS for further information regarding Gambling and Income Expenses. Call 800.771.7711 for more information.
How do I sign up?
Registering for a TS Rewards Card is quick, easy and complimentary! Guests age 18+ can simply present a valid photo ID at TS Guest Services and select a four-digit PIN (personal identification number). Learn more about our rewards program here.
How do I use my TS Rewards Card?
Insert your TS Rewards Card in the reader panel on any slot machine. For table games, present your card to the dealer to have your play rated prior to the start of your game.
What are Points?
TS Rewards Points accrue on your TS Rewards Card as you play, and can be used for retail, dining and accommodations purchases. 100 TS Rewards Points equal $1.00 for purchases.
How do I earn Points?
Each time you use your TS Rewards Card for game play and purchases, you earn Points. You also earn Points when playing and making purchases at Turning Stone Resort Casino in Verona, Point Place Casino Hotel in Bridgeport, The Lake House at Sylvan Beach and YBR Casino & Sports Book in Chittenango, at SavOn Convenience stores, and Maple Leaf Market. Just show your TS Rewards Card to have your spending tracked.
Where can I redeem my Points?
Points can be redeemed for dining, retail, accommodations, spa, entertainment, SavOn Convenience Stores, Maple Leaf Market and more. Simply present your TS Rewards Card and a valid photo ID to purchase with your Points.
You can also redeem your Points for items from our exclusive online catalog (must be at one of our casinos and connected to our Guest Wi-Fi to check out).
Learn more about our rewards program.
Do rewards expire?
Your Points will not expire unless your account remains inactive for more than six months from the date you last used your TS Rewards Card.
How do I change my PIN?
You can go to TS Guest Services to change your PIN. If they are closed you can go to the Casino Cashier.
How do I check my point balance?
You may check your point balance on any slot machine, at Promotional Kiosks that are conveniently located throughout the gaming floor and resort or online, at myturningstone.com.
What can I do if TS Guest Services is not open?
If you would like to sign up for a TS Rewards Card, please go to the Casino Cashier.
If you need a reprint of your TS Rewards Card, please go to the Casino Cashier or Table Game Pit area for assistance (Pit 1, 2 & 3).
If you need assistance with another issue, please go to the Casino Cashier and your message will be relayed and tended to in the morning.
What are the rates to stay?
Check out the latest rates by booking here.
What time is check-in and check-out?
Check-in time begins at 3:00pm and check-out time is at 11:00am.
Are there irons and ironing boards in the rooms?
Yes, there are irons and ironing boards in the rooms.
Are there hairdryers in the rooms?
Yes, there are hairdryers in the rooms.
What are the pool hours?
The Lodge pool and hot tub are open daily 6:00am - 10:00pm.
The Tower Fitness Club pool is open daily from 6:00am - 10:00pm.
The Brook Pool is open daily 8:00am - 8:00pm.
Is there a hot tub?
Yes. There is a hot tub in the Tower Fitness Center that is accessible to overnight guests of The Tower, The Lodge, The Brook and The Crescent. There is a hot tub in The Lodge accessible only to Lodge guests. The Villages RV Park also has a hot tub.
Do all rooms have a safe?
Yes, all rooms have a safe.
Are pets allowed?
Sandstone Hollow Inn is a pet friendly property and allows dogs. Please contact the property directly for restrictions and fees.
No pets allowed with the exception of service animals specifically trained to do work or perform tasks for people with disabilities at any other accommodations.
Do you offer any packages?
Yes! Make your visit more memorable with our exclusive package offers.
When does the RV Park open/close for season?
The Villages RV Park is open seasonally, from May until October.
What is the cancellation policy?
Cancel 48 hours prior to arrival to avoid a penalty of one night's room and Oneida Indian Nation tax.
Directions to Turning Stone
Being centrally located gives your attendees a number of options:
Find detailed driving directions, information and more on our Getting Here page.
- Air - Syracuse (SYR) International Airport is a 30-minute drive on I90.
- Train - Amtrak to Rome, NY, then taxi, ride share or Turning Stone Transportation services (see below)
- Turning Stone Transportation - please call 888.361.7958 for rates and availability
What size groups can Turning Stone accommodate?
Given our variety of venues and meeting spaces, we can accommodate small groups to events with up to 1,500 attendees.
How much meeting space and break-out rooms do you have?
Our expansive resort offers 225,000 square feet of meeting space and 26 breakout rooms. Download our Meeting & Events Guide for room details.
How many hotel rooms do you have?
From an all-new experience at The Crescent to the luxurious suites of The Lodge to the breathtaking views of The Tower, Turning Stone offers 1,056 guest rooms and suites. View a virtual walkthrough of our hotel rooms by visiting our Accommodations page.
What will my booking and planning process be like?
Your sales manager will work with you throughout the contract process. Once the contracting process is complete, a Convention Services Manager will become your exclusive point of contact to guide you through planning every detail of your event, including banquets, A/V, lodging, restaurant reservations, team building and more.
What can my group do when they are not in session?
Turning Stone is a fully immersive resort destination, thanks to on-site teambuilding and endless opportunities to connect between sessions. Treat VIPs or your whole group to world-class golf on award-winning courses or take a swing at our indoor golf, tennis and pickleball complex. Relax at our luxury spas and wellness center. As evening arrives, Exit 33 sets the scene for a themed night out or relaxed networking event. And when guests want a change of pace, on-site shopping and nearby outdoor recreation offer something for everyone.
If one of our attendees begins feeling ill onsite, how do you handle that?
We have EMTs on-site 24/7.
Do attendees have to cross the gaming floor to get to meetings, hotel rooms or dining?
No, the gaming floor is not the primary experience. Dining and meeting spaces are conveniently located around the perimeter of the resort.
Is smoking allowed?
Smoking is only allowed inside Casino Blu and outside in dedicated smoking areas.
How can I make a reservation?
You can make a reservation on OpenTable here.
What are the age restrictions?
There are no age restrictions in most of our dining areas, with a few exceptions. Guests under 21 may dine at Tin Rooster Honky Tonk before 9:00pm on Fridays and Saturdays; after 9:00pm and all night on Thursdays, the venue is 21+ only. NY Rec & Social Club welcomes guests age 18+.
Is there a senior discount?
Yes, guests 55+ are eligible for discounts on food at Emerald Restaurant, Opals Confectionery and the Food Hall between 7:00am and 9:00am, and again from 2:00pm to 6:00pm. At Peach Blossom, Pino Bianco, The Upstate Tavern, and Tin Rooster Honky Tonk, guests 55+ save on food between the hours of 4:00pm and 6:00pm.
When and where is happy hour?
- The Upstate Tavern: Sunday - Thursday, 4:00pm - 6:00pm
- NY Rec & Social Club: Monday - Friday, 4:00pm - 7:00pm
- Tower Lounge: Monday - Friday, 3:00pm - 6:00pm
What’s the address?
Turning Stone Resort Casino
5218 Patrick Rd
Verona, NY 13478
How far away is the airport?
Syracuse Hancock International Airport is 35 minutes, Albany International Airport is 1 hour and 42 minutes, and Greater Rochester International Airport is 1 hour and 52 minutes from Turning Stone Resort Casino. Check out the getting here page for more information.
Is there a shuttle from the airport?
No, but you can book an Uber, Lyft or Taxi from the airport from $75 - $100 each way.
How do I get to Turning Stone?
Do you have RV Parking?
Yes, the back parking lots can fit RVs.
Do you offer valet parking?
Yes, valet parking is available for $7 at the Tower entrance (valet parking is complimentary for registered guests of The Lodge, The Crescent, The Tower and The Brook).
Are there electric vehicle charging stations?
Yes, Turning Stone has both ChargePoint Chargers and Tesla Superchargers. ChargePoint Chargers are located on the second level of the parking garage. The chargers are complimentary for guests and are available 24 hours a day.
Tesla Superchargers are in the guest parking lot across from the parking garage and in front of The Tower. These chargers are available 24 hours a day for guests with a base rate of 40¢/kWh. Idle fees are up to $1/min.
Electric vehicle charging is also available for valet-parked cars at The Tower and The Lodge, as well as for guests staying at the Fairfield Inn & Suites Verona and Comfort Inn & Suites Verona at Turning Stone Resort Casino.
How many bars are there?
There are 10 bars to visit, from sophisticated cocktails and sweeping views at The Lodge Lounge to drinks near the excitement of the gaming floor at Motif Bar & Lounge - plus Exit 33, our nightlife complex.
What kind of music is being played?
From rock anthems and nationally touring DJs at The Gig to national headliners and local country legends at Tin Rooster, trendy pop at Turquoise Tiger and DJs that bring the hype at NY Rec & Social Club, there's something for everyone. View the Exit 33 event calendar to see what's happening during your visit. You can also find live entertainment at Tower Lounge, Motif Bar & Lounge and TS Steakhouse.
Are you open on holidays?
Check the Sportsplex page for updated holiday hours.
How do I make a tee time?
For Atunyote, Kaluhyat and Shenendoah you can book a tee time online. Tee times are not required for Pleasant Knolls or Sandstone Hollow.
Can I bring my own clubs?
Yes, you can bring your own clubs.
Is food available on site?
Yes, there’s food at the clubhouse, click here to view the menu.
Do you offer beginner lessons?
Yes, we offer lessons! You can learn more on the Golf Academy page.
Can I purchase gift cards for Golf outlets?
es, gift cards can be ordered online or in person.
Should I book treatments ahead of time?
Yes, for reservations call 315.361.8200, schedule at the spa desk, or book online for sk<:n^: The Spa at Turning Stone, Áhsi' Day Spa here and Áhsi' Wellness Center by Rome Health.
How early should I arrive for my spa service?
Please arrive no earlier than 1 hour prior to your scheduled spa service to check-in, shower, and change into spa attire. To ensure that all guests receive their full treatment, late arrivals will end at the scheduled time.
What do I wear for my spa service?
Complimentary use of our luxurious spa robes, slippers and lockers are provided for all spa treatment guests. Our staff is professionally trained in proper draping, designed to ensure modesty and comfort throughout the service for guests who prefer to fully undress for treatments. However, if you are more comfortable, you may wear undergarments for your treatment. The spa provides a luxurious array of personal care products for your complimentary use. Bring your bathing suit to relax in the co-ed mineral pool.
May I cancel or move my appointment?
We require 8 hours' notice to cancel appointments. The full value of the service will be charged for cancellations made with less than 8 hours' notice. No-show appointments will be charged the full value of the service.
Can I request specific therapists?
Yes! Please make your preferences for male or female therapists known at the time of booking your appointment.
